This document was last updated on 20 August 2020.
We would advise users to familiarise themselves with this document, and be aware that it will be updated from time to time.
Terms: These terms and conditions have been written in the first person. The terms ‘we’, ‘us’ or ‘our’ refer to Forum Business Media Ltd, Forum Training and Regional Training Agency (Forum Training and Regional Training Agency are wholly owned and operated by Forum Business Media Ltd). The terms ‘you’ or ‘your’ refer to the purchasing organisation or purchasing individual.
Our contract: By placing an order for a publication or a booking a place/places for a training product you (‘you’ being the purchasing organisation, or ‘you’ being the purchasing individual) are entering into a legally binding contract. If you supply us with your organisation’s address and contact details, our contract will be with your organisation. If you supply us with your personal address and contact detail our contract will be with you. Your order or booking, and thereby the contract with us, can be made by various methods; for example: online via our website(s), email, order form, fax, letter, verbally on the telephone or verbally during a face-to-face conversation. By placing an order or booking, and thereby entering into a contract with us, you agree to be bound by our terms and conditions.
Payment terms: Unless otherwise stated on our invoice, our payment terms are strictly 14 days from date of invoice. We reserve the right to apply a late payment charge of £10.00 on invoices that are still outstanding beyond this period. We also reserve the to enforce the Late Payment of Commercial Debts Act 1998 on invoices that are still outstanding after 60 days; meaning a late payment charge of £40.00 plus interest will be added to the outstanding amount. We have the right to instruct external agencies to collect these fees and the customer will be liable for all costs including recovery.
Payment Plans: Payment plans are available via a direct debit mandate only (contact our Customer Services Team for further details). It is your responsibility to ensure that there are enough funds in your bank account to pay the regular direct debit instalments. Should an instalment remain unpaid after 14 days of the agreed date of collection then the balance of the remaining instalments will become immediately payable and a £35.00 administration charge will be applied to your account. An administration charge of £35.00 will be applied to your account for re-instatement of a cancelled direct debit mandate. Should funds remain unpaid after 30 consecutive days from the initial failed monthly instalment we have the right to instruct external agencies to collect these fees.
Content: The content in our publications/events has been written/broadcast to comply with the regulations and law of England and Wales. We cannot guarantee their suitability for other parts of the UK or abroad. In many cases the content will need to be adapted to take into account your organisation’s specific circumstances. The content in our publications/events is not intended to replace any legal or professional advice when dealing with specific situations; neither we nor our authors/presenters can accept any responsibility for any action taken or not taken as a result of any of the content.
Liability: We undertake to provide the publications and events offered with reasonable care and skill. We do not warrant that availability or delivery of the services will be uninterrupted or error-free. We will not be liable to you for any loss, damages, costs, claims or expenses incurred as a result of any customisation of or amendment made by you to any of contents available from Forum Business Media Ltd.
Prices: We reserve the right to increase our prices without prior notification. Unless a date of when an offer expires is notified on our order forms, the prices quoted on our order forms are valid for six months, after this time we reserve the right to charge the current price for the publication/event; please see our website for full and up-to-date prices.
Correct and up-to-date contact details: It is the customers responsibility to inform us of all the correct contact details and to notify us of any changes to contact names, addresses, telephone numbers and email addresses. We are not able to guarantee sending notifications to the correct person if we are not informed of correct/updated contact details.
Cancellations: All our events and products have specific cancellation periods. Please see each product type below for product-specific cancellation periods. No cancellations will be accepted outside the specified cancellation periods. All cancellations must be made in writing (email is acceptable), quote your customer or invoice number on all communication with us.
Changes to our Terms and Conditions: We reserve the right to change these terms and conditions from time-to-time, and without giving you prior notice. We will post any changes on our website(s).
Online Yearly Subscription Courses: Our online subscriptions courses are available via the internet only. Your login details will be emailed to you. It is your responsibility to ensure you provide us with the correct email address you wish the login details to be sent to. The price of the online subscription course is for a single user license only, unless a multi-user license has been purchased. Cancellation: every request to cancel must be made in writing (email is acceptable). You may cancel your initial order for the online subscription course within 14 days of placing your order; cancellation must be made in writing. After this 14-day period has elapsed the order may not be cancelled. This right to cancel is lost if you have logged into the course within this 14-day period. Payment Terms: are 14 days from date of invoice. Access to the course will not be enabled until we receive your full payment, you will then receive your login details via email within 48 hours. For customers who have entered into a direct debit payment plan your certificate of completion will not be issued until full payment has been received; should the direct debit mandate fail or be cancelled your access to the course will be disabled. Automatic Subscription Renewal: the online subscription will be automatically renewed after 12 months allowing you to continue to have access to new or updated course materials. If you do not wish to renew your subscription you must notify us in writing at least two working days prior to the automatic renewal. Once our invoice for the next subscription period has been issued the subscription cannot be cancelled until the following renewal time and our renewal invoice will remain payable. Non-Participation: is subject to the full cost of the subscription.
Online Short & 12 Months Access Courses: Our online short or 12-month access course is available via the internet only. You will have access to the training modules for up to a maximum of 12 months. Your login details will be emailed to you. It is your responsibility to ensure you provide us with the correct email address you wish the login details to be sent to. The price of the online training a single user license; infringement of this license is an infringement of copyright. Non-Participation: is subject to the full cost of the training. Cancellation: you may cancel your initial order for the online course within 14 days of placing your order; cancellation must be made in writing. After this 14-day period has elapsed the order may not be cancelled. This right to cancel is lost if you have logged into the course within this 14-day period. You have access to the online course for a maximum of 12 months. An extension to this period may be negotiated for an additional fee. Payment Terms: are 14 days from date of invoice. Access to the course will not be enabled until we receive your full payment, you will then receive your login details via email within 48 hours. For customers who have entered into a direct debit payment plan your certificate of completion will not be issued until full payment has been received; should the direct debit mandate fail or be cancelled your access to the course will be disabled.