General Practice Manager Certificate (Level 2)

This is a yearly subscription comprehensive online course for general practice managers

General Practice Manager Certificate (Level 2)

This is a yearly subscription comprehensive online course for general practice managers
Start date
Education form
12 months

Are you a Practice Manager who would like to undertake additional training?

Would you like to ensure you are complying with the most up-to-date requirements?

Do you have gaps in your knowledge that you’d like to fill?

Then the General Practice Management Certificate Level 2 (Yearly Subscription Course) is for you!

Your Practice Management Certificate – keeping your knowledge up-to-date

100% Online

Video Lessons
Access 24/7
What makes the General Practice Manager Certificate (Level 2) unique?
Our easy-to-use online system will let you work through the training at your own pace
You’ll be able to test your knowledge along the way with quizzes and tests to identify gaps in your knowledge
Hear from our wide range of experts from consultants to lawyers specialising in issues specific to general practice management
Access to a wide range of tools, templates and checklists that you can download and start using in your practice straight away
Download your specialist certificate at the end of your course to demonstrate your learning and preparation
Please note that General Practice Manager Certificate is a subscription based product. Level 3 will be available upon renewal of this subscription.

The Modules

Module 1:
Exploring the role of the Practice Manager
The ever expanding & evolving role of the practice manager
The importance of your role
Professional development for the practice manager
Module 2:
CQC Inspection – your complete guide
Understanding the current framework
A guide to the four key questions
Getting to grips with the KLOEs
The new Provider Information
Collection Forms
The role of the practice manager in preparing for inspection day
Module 3:
Compliance and practice management
What are your obligations?
Complying with policy and procedure requirements
Common pitfalls
Model policies and procedures
Staff training requirements
Module 4:
Financial management for the Practice Manager
The Practice Manager’s role in financial management
Budgeting and identifying areas for savings
Boosting income for your practice
Managing the budget in uncertain times; top tips and hints
Module 5:
Complaints management; your step-by step guide
Taking preventative steps to avoid the most common complaints
Implementing a robust complaints process
Using online systems to manage complaints
Using feedback to implement change
Module 6:
Supporting staff mental health
Promoting employee wellbeing
Raising awareness and removing stigma
Developing a mental health framework
Understanding your obligations as an employer
Managing employees with mental health issues
Tackling work related stress
Module 7:
Data protection and GDPR
The current data protection landscape
Effectively managing security risks
Detecting security breaches and minimising impact with things go wrong
Secure data sharing
Module 8:
Employment law essentials
Maternity, paternity and adoption rights
Managing sickness and absence
Discipline and grievance
Termination of employment
Module 9:
Staff recruitment, retention and employee engagement
Staff recruitment procedures – making the best hires
What is employee engagement?
Assessing current levels of engagement in your organisation
Implementing engagement strategies
Maintaining engagement during times of change
Wellbeing and engaging your employees
Successful performance management

Course content

Learning modules

Online learning modules
Online learning modules

Training videos
Training videos

Self-assessment tests
Self-assessment tests

Certificate of Completion
Certificate of Completion


Yvonne Hardiman
Chartered MCPID, MA (Management)
Yvonne believes that people doing great things make great businesses. We all need to be clear about what is expected of us at work, what our employers will do in return and what how we will be supported if things don’t go quite to plan. Businesses need to know how to do all this within the framework of current regulations and legislation! This is where HR comes in. Yvonne has a wealth of experience of managing people and businesses. She began her people management career at BSI as Head of Delivery where she managed a publishing, printing and warehousing division of over 50 people. Eleven years later, she went on to join what was then one of the top 500 law firms in the country firstly as their HR Director. In recognition of her contributioin to the business, in 2009 she became one of the first non-lawyer partners in the UK. She continued to provide an HR service to the law firm and also worked very closely with employment solicitors to provide an HR consultancy service to their clients. Yvonne developed a passion for supporting HR and non-HR managers to manage people in their businesses. In 2012 she decided to set up her own HR consultancy. Yvonne has a unique insight into how businesses can become successful and how HR can help. This, coupled with a great knowledge of employment law is a winning combination. She helps anyone who has responsibility for any aspect of HR in small, medium and large businesses across many different sectors.
Phil Moore
Deputy Chair at Kingston Clinical Commissioning Group
Phil is a passionate GP committed to NHS and primary care transformation to meet the demands of the twenty-first century, including mental health and improved mental health services. He remains an active clinician and his roles in NHS England & NHS Improvement (London), Thrive London and NHS Clinical Commissioners help him influence the future shape of health and services. In his roles he draws on his strong educational background in post-graduate and undergraduate teaching and as Visiting Fellow at Surrey University. As trustee and chair of a variety of charities and voluntary organisations, he has extended his interests more widely.
Tracy Dell
GP Practice Business and PCN Manager, trainer and consultant
Tracy has been employed as the Practice Business Manager at Plane Trees Group Practice since 2003 and has previously worked as a healthcare manager within secondary care and the voluntary sector. She also works freelance providing training, coaching, mentoring and management support services to Practice Managers, GP Practices, PCNs, CCGs, GP Federations and LMCs in all aspects of primary care. With a passion for workforce development and collaborative working, Tracy was a one of the key drivers in the formation of a successful eleven practice collaborative in Calderdale, development of the first Primary Care Home in Calderdale and is now the lead manager for the North Halifax Primary Care Network. Tracy is a trustee for Calderdale Carers Project, Inspiring the Future volunteer and is an advocate for improving the care our armed forces veterans receive in general practice. She recently completed the level 7 Diploma in Advanced Primary Care Management and is the current Primary Care Manager of the Year awarded by the National Association of Primary Care.
Stewart Duffy
Partner and Solicitor at RadcliffesLeBrasseur
Stewart is a solicitor and partner at RadcliffesLeBrasseur advising healthcare professionals and organisations on professional discipline and a variety of regulatory regimes relevant to the healthcare sector including privacy, data protection and the GDPR. Stewart is dual qualified in medicine and law.
Nicki Rowland
Practice Management Consultant
In 2005, Nicki and her husband dentist set up Perfect 32 Dental Practice in Beverley that won many industry and Chambers awards and the National Training Awards for the small employer over the years. Nicki herself won The Association of Administrators and Practice Manager’s (ADAM) Practice Manager of the Year award in 2011. 3 years ago, Nicki set up her own practice management consultancy, compliance and training company, Practices Made Perfect. She offers many business services including compliance health checks to dental practices, GP practices and care homes. These assessments identify gaps in compliance and aid in setting remedial wheels in motion to support organisations pass their CQC inspections. Further services include full compliance set-ups and on-going compliance support and training. Nicki works in collaboration with many companies to deliver the best range of services to health and social care sectors. She is regularly a keynote speaker at industry events such as the British Dental Association Conference and BDIA Showcase.

General Practice Manager Certificate (Level 2)

General Practice Manager Certificate (Level 2)
Equipping you with essential knowledge to build on your role
Flexible learning
Access to tools to help you make your job easier

Contact us

tel. 020 8243 8704