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Veterinary Practice Management Online Certificate

The certificate in veterinary practice management will cover 8 modules
138 people already signed up!
Join them today!
138 people already signed up!
Join them today!

Veterinary Practice Management Online Certificate

The certificate in veterinary practice management will cover 8 modules
Education form
12 months
£ 299.99
Advancement level

Are you a Vet Practice Manager looking to brush up on your foundational skills?

Are you up to date with the proposed regulatory changes?

Looking for a new angle to improve your practice processes?

Sign up for our online Veterinary Practice Management Online Certificate today and begin your development to becoming a better practice leader and maximising the potential of how your veterinary practice operates.

The certificate in veterinary practice management will cover 8 modules on topics including the role of Veterinary Practice Managers, ethics and regulations, human resources, marketing, finance, and many more?

Video Lessons
Access 24/7
What makes the Veterinary Practice Management Online Certificate unique?
Our easy-to-use online system will let you work through the training at your own pace
You’ll be able to test your knowledge along the way with quizzes and tests to identify gaps in your knowledge
Hear from our wide range of experts from consultants to lawyers specialising in issues specific to veterinary practice management
Access to a wide range of tools, templates and checklists that you can download and start using in your practice straight away
Download your specialist certificate at the end of your course to demonstrate your learning and preparation

The Modules

Module 1
Exploring the role of the Practice Manager
Roles and responsibilities for a modern practice
Developing your essential skill-set
Working with key stakeholders
Professional development for the Practice Manager
Module 2
Employment Law Essentials
Introduction to employment law
Managing sickness and absence
Discipline and grievance
Maternity, paternity and adoption right
Termination of employment
Module 3
Marketing Your Practice
Methods of marketing your practice
Developing your brand
Utilising word of mouth
Harnessing social media
Module 4
GDPR and Data Protection
GDPR: The basics
Ensuring compliance in your organisation
Post-Brexit: UK and Data Protection
Module 5
Running Your Practice
Shift patterns and managing your staff
Handling veterinary waste Inventory and stock control
Customer feedback, experience and satisfaction
Managing client bereavement
Module 6
Preparing for your Practice Inspection
Registering for your Practice Standards Scheme inspection
Which accreditation suits your practice?
Prescriptions, medicines and controlled drugs
Inspecting records and audits
Module 7
Managing Finances for Your Practice
The practice managers role in financial management
Managing costs and improving efficiency
Developing pricing for profitability
Receiving payments from customers or insurance companies
Your tax and VAT guide
Module 8
Legislation, Ethics and Regulations in a Veterinary Practice
Professional conduct in a veterinary practice
The Animal Welfare Act
The Veterinary Surgeons Act
Proposed changes from the Legislation Working Party
Duty of care and negligence

Course content

Learning modules

Online learning modules
Online learning modules

Training videos
Training videos

Self-assessment tests
Self-assessment tests

Certificate of Completion
Certificate of Completion


Hannah Morrison
Associate, Brabners
Hannah is an employment lawyer who specialises in advising clients in the recruitment sector. She handles a range of issues such as workplace matters (eg grievances and disciplinary procedures as well as discrimination matters) along with employment tribunal claims. She acts for a wide range of employers across a variety of sectors including hospitality, recruitment and logistics. She also drafts employment contracts and other policy documentation. In addition, Hannah specialises in advising clients on data protection issues in the employment context. Hannah has a solid background in contentious and non-contentious work and has drafted terms of business and other contractual documentation for recruitment clients and defended employers in complex tribunal cases. Hannah joined us in 2014 and is based in our Manchester office.
David Head MBA
Founder and Consultant, CITOC
David founded charity consultancy CITOC in August 2019 after 16 years working in the charity sector including holding two Chief Executive posts. He also brings experience of the commercial sector, having been employed by a well known bank for several years before transferring to the charity world. An experienced third-sector ex-Chief Executive and senior manager (turned consultant) with a successful track record managing change and growth in three charities. Skilled in all aspects of charity management, business and budget planning, event management, HR, communications and fundraising. David is educated to Masters level; he completed his MBA with The Open University, with emphasis on marketing, communications, finance and HR management. David has often been described as “a man that gets things done” in both work and in his community, something he regards as very high praise indeed and that reflects his personal ambitions. He is 56 and lives in Kilsby in Northamptonshire. David has also always been (and continues to be) engaged with local charities and community initiatives, at various times as a trustee, activist, event organiser and host, school governor, hospital volunteer, and working in partnership with local Lions, Round Table, and Rotary Clubs.
Pam Mosedale
QI Clinical Lead
Pam qualified from the RVC in 1979 and worked in mixed practice for the first part of her career, then was a partner in a small animal hospital for 17 years. Pam joins the RCVS Knowledge QIAB as the Chair of the Board, having had extensive involvement with the college. She was a Practice Standards Inspector from the beginning of the BSAVA practice standards scheme and continued with the RCVS, becoming Lead Assessor from April 2015 till October 2020. She welcomed the increased emphasis on quality improvement and clinical governance, clinical effectiveness and audit in the new scheme.
Georgia Shriane
Senior Associate, HCR Law
Georgia Shriane is part of the commercial team with a broad experience of commercial contracts law and expertise in data protection. Georgia advises clients across all sectors including animal, agriculture and equine, health and social care, technology and software.
Rita Dingwall CMgr MCMI CVPM (VMG)
Veterinary Practice Consultant
Rita is an experienced practice manager, having joined the veterinary industry in 1994 and has managed groups of independent veterinary practices in Kent and Sussex since then. These practices have catered for all types of species and have also included farm, equine and orthopaedic referral centres. Rita has used the RCVS PSS as a framework for her role and as a result of this, all the practices she has managed have been RCVS accredited. Rita has also worked in the veterinary IT business and has been awarded several consultancy roles which have been carried out for satisfied clients.
Dr. Katie Ford
Veterinary Surgeon, Speaker and Coach
Dr. Katie Ford is an experienced small animal vet, having graduated from Liverpool in 2012 and gaining her RCVS Certificate in Internal Medicine in 2017. She became passionate about opening conversations up around imposter syndrome following her own experiences in the veterinary profession, and subsequently trained as a certified coach, completed further study in cognitive behaviour therapy, and published a series of books. Katie grew a following of over 17,000 across social media, is an international and keynote speaker, both in the vet profession and beyond. She works with influencers and small businesses to grow their online followings, alongside having many years of experience being involved in the marketing of the vet clinic she was at for five years. You can find out more about Katie at www.katiefordvet.com.

Veterinary Practice Management Online Certificate

Veterinary Practice Management Online Certificate
Equipping you with essential knowledge to build on your role
Flexible learning
Access to tools to help you make your job easier

Customer Services

tel. 020 8243 8704