Care Home Management Certificate (Level 2)

This is a comprehensive online course for Care Managers

Care Home Management Certificate (Level 2)

This is a comprehensive online course for Care Managers
Education form
12 months

Since the start of the Coronavirus pandemic, the care home landscape has had to undergo immense challenges. An increased focus is on the safety and wellbeing of those in care settings, and ensuring that effective measures are in place for prevention and control of infections is crucial. As a care home manager overseeing this, as well as carrying out your other responsibilities, can be complex and demanding.

The Care Home Management Certificate (Level 2) is here to help! Focusing on a variety of topics relevant to the day-to-day management of your care home, it provides in-depth insights into all aspects of successfully managing a care home from infection prevention and CQC inspections to legal frameworks.

Video Lessons
Access 24/7
Once you've completed the course you will be able to:
Make sure you are ready for CQC inspection and your role in the inspection process
Ensure you are up-to-date with care home health and safety requirements
Update your knowledge on MCA and LPS in line with the new guidance
Give your staff crucial information and training on infection control
Understand what you need to be doing to ensure you are GDPR compliant
Overhaul your complaints processes and procedures to maximise patient satisfaction
Confidently tackle employment law issues with access to the latest employment law essentials
Support your staff with their mental health to create a healthier, more productive workplace

The Modules

Module 1:
Exploring the role of the Care Home Manager
The ever expanding and evolving role
The importance of your role
Professional development for the manager
What does it take to be an outstanding leader?
Module 2:
CQC Inspection – your complete guide
Understanding the current framework
A guide to the five key questions
Getting to grips with the KLOEs
The new annual Provider Information Return Forms
The role of the practice manager in preparing for inspection day
Module 3:
Care Home Health and Safety
Health and Safety at Work Act 1974
What is health and safety
Your responsibilities
Risk management
Your reporting duties
Module 4:
Infection Control
What is infection control?
What causes infection
The spread of infection
Sharps handling
Cleaning and sterilising equipment
Managing waste
Laundry facilities and procedures
Personal hygiene
Module 5:
Complaints management; your step-by step guide
Taking preventative steps to avoid the most common complaints
Implementing a robust complaints process
Using online systems to manage complaints
Using feedback to implement change
Introducing clinical governance
Module 6:
Data protection and GDPR
The current data protection landscape
Effectively managing security risks
Detecting security breaches and minimising impact when things go wrong
Secure data sharing
Module 7:
Safeguarding Adults
What is safeguarding?
Protecting people from abuse and avoidable harm
Current guidance and the legal framework
Implementing safeguarding processes and procedures
Recognising signs of abuse
Responding to safeguarding concerns
Module 8:
MCA and the new LPS
The Mental Capacity Act 2005
Assessing capacity
The best interests’ principle
Deprivation of Liberty
The new Liberty Protection Safeguards
Record keeping
Module 9:
Employment law essentials
Maternity, paternity and adoption rights
Managing sickness and absence
Discipline and grievance
Termination of employment
BREXIT: recruiting from overseas
Module 10:
Staff recruitment, retention and employee engagement
Staff recruitment procedures – making the best hires
Staff training and inductions
What is employee engagement?
Assessing current levels of engagement in your organisation
Implementing engagement strategies
Maintaining engagement during times of change
Wellbeing and engaging your employees
Successful performance management

Course content

Learning modules

Online learning modules
Online learning modules

Training videos
Training videos

Self-assessment tests
Self-assessment tests

Certificate of Completion
Certificate of Completion

Your speakers

Charlie Jones
Clinical Director
Charlie Jones is a Clinical Director at BKR Care Consultancy and manages a team of over 25 care consultants. Working with Providers to support services with quality assurance and crisis management. Having qualified as a Nurse in 2002, she has extensive experience working in the NHS, Private and Charitable Sectors. Charlie has held a wide variety of roles within the care sector including working at all levels of services (including as Responsible Individual for care homes and online GP services), designing and recommissioning services, independent reviews and due diligence audits as part of service purchase/sales. In addition she is an experienced witness in tribunals and judicial reviews relating to the registration of services.
Tim Dallinger
Director of Social Care Consultants Ltd
The expert presenter and author: Tim Dallinger is a Director of Social Care Consultants Ltd, which brings together firsthand experience of owning, managing and working in care settings, with knowledge of best practice and current legislation to offer a range of services to care setting operators, their managers and staff team. You can find out more information here:
Neil Grant
Partner, Gordons Partnership LLP Solicitors
Neil has worked as a regulatory lawyer in the health and social care sector for over twenty-five years, developing a national reputation in dealing with complex large-scale enquiries often involving multiple agencies such as the Care Quality Commission, local authorities and the police. Neil’s approach is both strategic and evidence based, aimed at resolving and improving matters in the interests of service users, providers and other stakeholders. Although Neil only acts for providers, not regulators, commissioners or service users, his advice is informed by having acted in the past for inspectorates and other public bodies at a very senior level. He also has a particular interest in Regulatory Policy and how it impacts on the sector, not always benevolently. In terms of operational matters, Neil is experienced in dealing with all types of regulatory and contractual action taken against providers, including cancellation of registration, regulatory prosecutions, safeguarding and commissioning disputes. Over and above his litigation experience, Neil is also a non-contentious lawyer who can advise on technical registration issues and undertake due diligence as part of commercial transactions.

Care Home Management Certificate (Level 2)

Care Home Management Certificate (Level 2)
Equipping you with essential knowledge to build on your role
Flexible learning
Access to tools to help you make your job easier

Contact us

tel. 020 8243 8704